At work this morning, I was assisting the gals with the our Medical Hotline, when I took a call from one of the many hospitals (700) within our practice.
Dr. Nagaraj (Indian) was whom I was speaking with, I advised him that unless this was an emergency (Pet dying on the surgery table) that he would have to wait for a medical consultation from one of our Senior Staff.
He became irate, acting like a two year not getting his way. I asked if there was any way that I could help whilst holding on the line with him, he said one of his clients had specific questions about moving to Hawaii with their Pet. I responded, "there is information available to you on the web", he stated "he didn't have time for that because he's above that (even though I gave him the link via email), to which I replied "would you like me to walk you through the information that I have available" (I wrote detailed instructions that have been published in our internal database 2 years ago). I walked him through the process only to find out that he wasn't listening and had several questions. At this point I was infuriated and about to lose my temper, I mean I'm not the one seeing the patient make your own damn fucking decision and get the Pet ready for Hawaii. He went to Vet School I didn't.
He asked if I could send the information to his email, I said "yes it will be in your inbox momentarily, I'll call back in 4 minutes to verify that you've received it", and we ended our conversation. I called back 3 minutes later and he stated, "the client left to go to another location to get care from someone who knows what they're doing". I secretly rolled my eyes and snickered before asking if I could assist him in any other way. Before he ended our conversation he blamed me for losing that client...
First off, I hate talking with elitists who think that you're sole purpose in life is to make their day better, or for that matter think that everyone they talk to is below them.
Secondly, it may be just me but Indian doctors have problems communicating over the phone, which makes for a frustrating conversation.
Lastly, who the fuck in their write mind blames someone for something they've done wrong or don't have the answers to. I mean he's the one seeking knowledge, maybe he should step off his podium and fucking listen the first time.
Have any of you had a similar experience, dealing with a person whose an elitist?
Damn I need a cigarette...
2 comments:
And then DJ replied: "Mr. Nagaraj, I don't want to fight you about this..."
5. Nice try with the cigarette picture, but alluding to your racist tendencies in the first sentence is not a very Switzerland technique.
4. As Tim mentioned... Grammar. I would have think that a Linfield College graduate would no too knot never use double negatives in they're righting...
3. Spacing. Thanks for triple spacing your paragraph breaks. We really needed to fill up our blog with more white space. Come on man.
2. These descriptions of yourself aren't particularly flattering:
- "This may sound racist,"
- "He went to vet school, I didn't,"
- "First off, I hate talking..."
1. Indian doctors, and no Harold and Kumar reference? Where's the humor, where's the facetiousness? Where's the closest White Castle?
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